Shipping and Handling Charges
ORDER TOTAL CHARGE
Orders over $100.00 will be charged exact S&H. Package will be shipped either Post Office or UPS whichever will be less expensive for the customer. If you are prepaying or need to know your shipping total for your order over $100.00 please contact us so that we can give you the correct rate.
An extra $2.00 shipping charge has been added to the price of the queen/ full, crib and wallhanging preprinted quilt tops and backing. There is no additional shipping charge for the miniature wholecloth.
Stencil Company Return Policy
Damaged Packaging/ Product or Lost Package
Please contact us via e-mail or phone if you have received a damaged product, or if your product was damaged in transit. Keep all the original packaging material for carrier inspection (we will notify the Postal Service or UPS to submit a claim and they may require the original packaging material).
If your package appears to be lost, please contact us so that we may look into it. All customers recieve an email with tracking information and delivery date when shipped. Please reference this information when checking on your order. All Priority Mail (USPS) and UPS orders are fully insured. First Class (USPS) Mail IS NOT insured. This means that First Class Mail parcels cannot be refunded if there is a loss between us and you. We will do our best to locate your package if there is an issue. International Packages will not be considered "missing" until 90 days has passed as per USPS regulations.
For international packages: The only option which will be insured against loss or damage is USPS Priority or USPS Express. If you choose the lower shipping option of USPS 1st Class, you are noting that your package is not insured against loss or damage, and we are not responsible for refunds should your package not arrive. We are currently experiencing delays in shipping internationally. Our estimated times are based on how long it takes the package to arrive to your customs office in your country. Estimated times may vary. We will do everything we can to help you locate your package, file missing mail requests and insurance claims where possible.
Returns or Exchanges